From city Communications Director Av Harris:
Mayor Joe Ganim today publicly launched the new ‘Bridgeport 311’ mobile app that anyone can download for free to report problems or issues throughout the city. Bridgeport 311 replaces the former ‘B Connected’ app with a more transparent, efficient, consumer friendly format that more easily allows for anyone from city officials to members of the public to track the progress on problems that have been reported. The Bridgeport 311 app is downloadable for free at this link: en.seeclickfix.com/Bridgeport.
Residents or any concerned citizens can report problems ranging from potholes to blight and illegal dumping, noise and health hazards, animal control issues missed trash pickups, graffiti, and many other issues. The Bridgeport 311 app is also linked to the city of Bridgeport website www.bridgeportct.gov and was created specifically for Bridgeport by the New Haven based firm SeeClickFix, who has developed similar constituent mobile reporting apps for hundreds of municipalities nationwide, including seven cities and towns in Connecticut.
“This Bridgeport 311 mobile app and web tool from SeeClickFix will be a powerful tool that enables Bridgeport residents to provide city departments with pictures, videos, specific descriptions, locations and more–valuable information needed to fix problems efficiently,” said Mayor Ganim. “This is another way in which technology will help our government run more effectively and much more transparently. In addition, the SeeClickFix platform provides our city government with a centralized issue management system to manage issues from creation to resolution–engaging Bridgeport citizens throughout the process and solving problems in a better, more thorough way.”
This partnership not only allows Bridgeport citizens to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests–not just the ones they report.
SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality of life concerns in their neighborhoods. By radically improving the quantity and quality of this data, SeeClickFix was quickly adopted by local governments, who needed a better way to receive information from citizens.
This exchange helped to build one of the largest neighborhood networks in the world–upon which public agencies and public citizens engage to improve communities. Today, SeeClickFix has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues.
SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network. As SeeClickFix is adopted into the everyday lives of government users, the benefit of the engaged citizen base continues to grow.