Bridgeport resident Dennis Murphy is working to fix the mess at the Department of Motor Vehicles. More on this from the Associated Press.
The private vendor that designed a major upgrade of the Connecticut Department of Motor Vehicles’ aging computer system is committed to making sure all the “bugs” are fixed, the interim commissioner assured state lawmakers on Friday. Dennis Murphy, who was appointed by Gov. Dannel P. Malloy to temporarily run the agency, told the General Assembly’s Transportation Committee that 3M has “committed to us very directly, from a high level, they’re going to make this work. We’re going to hold their feet to the fire to make the system work.”
Friday was Murphy’s fourth day on the job.
The DMV has been plagued by long wait times, erroneous vehicle registration cancellations and other problems since the upgrade was launched last summer. Some legislators said they have received numerous complaints from constituents and questioned whether 3M should be replaced with another vendor…
Murphy said he has been briefed on the situation and believes the computer system “basically works.” The DMV originally began the complicated process in 2006 of upgrading its computers to allow customers to conduct more transactions online.
Full story here.